:root{--navy:#122d38;--navy-soft:#20434e;--teal:#168374;--teal-dark:#086c5e;--teal-light:#e6f4ef;--canvas:#f5f6f2;--paper:#fff;--text:#203840;--muted:#728187;--line:#e6eae6;--amber:#b47925;--amber-light:#fff4dd;--red:#b94f43;--red-light:#fbede9;--radius:18px;--shadow:0 10px 30px #19352a05;font-family:Inter,"Segoe UI",Arial,sans-serif;color:var(--text);font-size:14px;font-synthesis:none;line-height:1.5}
*{box-sizing:border-box}body{margin:0;background:var(--canvas)}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}a{color:var(--teal-dark);text-decoration:none}a:hover{text-decoration:underline}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #58b8ab;outline-offset:3px}h1,h2,h3,p{margin:0}h1{font-size:30px;font-weight:650;letter-spacing:-1.1px;line-height:1.25}h2{font-size:18px;font-weight:650;letter-spacing:-.3px}h3{font-size:15px;font-weight:650}svg{width:20px;height:20px;flex-shrink:0}small{font-size:12px}.muted{color:var(--muted)}.mono{font-family:Consolas,"Courier New",monospace;font-size:12px}.nowrap{white-space:nowrap}[hidden]{display:none!important}.skip-link{position:fixed;top:-100px;left:20px;z-index:200;background:white;padding:12px;border:2px solid var(--teal);border-radius:8px}.skip-link:focus{top:12px}
.app-shell{min-height:100vh;display:grid;grid-template-columns:236px minmax(0,1fr)}.sidebar{background:var(--navy);color:#e9f2f1;padding:36px 20px 20px;position:fixed;inset:0 auto 0 0;width:236px;display:flex;flex-direction:column;z-index:20}.brand{display:flex;align-items:center;gap:11px;color:white;font-size:23px;font-weight:700;letter-spacing:.8px;margin:0 8px 44px}.brand:hover{text-decoration:none}.brand b{color:#7ed4bb;font-weight:500}.brand small{display:block;font-size:8px;letter-spacing:1.55px;color:#8fa8ad;margin-top:1px}.brand-mark{display:flex;align-items:center;gap:3px;height:32px}.brand-mark i{width:5px;background:#70d2b2;border-radius:2px;transform:skew(-13deg)}.brand-mark i:nth-child(1){height:17px}.brand-mark i:nth-child(2){height:29px}.brand-mark i:nth-child(3){height:23px}.workspace-label{font-size:10px;font-weight:700;letter-spacing:1.7px;color:#78979f;margin:0 13px 15px}.main-nav{display:grid;gap:6px}.nav-link{color:#aec1c6;display:flex;align-items:center;gap:12px;padding:13px 14px;border-radius:9px;font-size:13px;font-weight:550;position:relative}.nav-link:hover{color:#fff;background:#ffffff06;text-decoration:none}.nav-link.active{background:#244b53;color:#a7efd6}.nav-link.active:before{content:"";position:absolute;left:0;width:3px;height:18px;border-radius:4px;background:#75d5b4}.nav-link svg{width:19px;height:19px}.nav-count{margin-left:auto;font-size:10px;background:#ffffff14;color:#c1dad8;padding:1px 7px;border-radius:5px}.sidebar-bottom{margin-top:auto;padding-top:48px}.shift-note{display:flex;gap:9px;font-size:11px;align-items:flex-start;padding:0 12px 24px;color:#cadad9}.shift-note small{display:block;font-size:10px;color:#7f9da4;margin-top:4px}.live-dot{background:#65c5a8;width:6px;height:6px;border-radius:50%;display:inline-block;margin-top:6px;flex-shrink:0;box-shadow:0 0 0 3px #65c5a811}.user-card{border-top:1px solid #ffffff11;padding:20px 4px 0;display:flex;align-items:center;gap:10px}.avatar{width:34px;height:34px;background:#36565c;color:#ddf3e9;border-radius:10px;display:grid;place-items:center;font-weight:600}.user-copy{min-width:0;flex:1}.user-copy strong{display:block;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.user-copy small{display:block;color:#819da3;font-size:9px;margin-top:2px}.icon-button{padding:7px;border:0;background:transparent;color:inherit;display:inline-flex;align-items:center;justify-content:center;border-radius:8px}.icon-button:hover{background:#ffffff12}.icon-button svg{width:18px;height:18px}.workspace{grid-column:2;min-width:0}.topbar{height:78px;background:#ffffffaa;border-bottom:1px solid var(--line);padding:0 38px;display:flex;align-items:center;justify-content:space-between;gap:20px}.breadcrumb{font-size:12px;color:var(--muted);display:flex;gap:13px;align-items:center}.breadcrumb span{color:#bec8c9}.breadcrumb strong{font-weight:550;color:var(--text)}.topbar-tools{display:flex;align-items:center;gap:14px}.button{border:1px solid transparent;border-radius:9px;padding:10px 15px;font-weight:600;font-size:12px;display:inline-flex;align-items:center;justify-content:center;gap:8px;line-height:1.5;transition:background .15s,transform .15s}.button svg{width:16px;height:16px}.button:hover{text-decoration:none}.button-primary{background:var(--teal);color:#fff}.button-primary:hover{background:var(--teal-dark)}.button-secondary{background:#fff;border-color:#dce4df;color:var(--text)}.button-secondary:hover{background:#f3f7f4}.button-quiet{background:transparent;color:var(--muted);font-weight:500;padding:7px 9px}.button-quiet:hover{background:#eef3ef;color:var(--text)}.button-danger{background:var(--red-light);color:var(--red);border-color:#f0d5ce}.button-full{width:100%}.badge{font-size:10px;letter-spacing:.2px;font-weight:650;display:inline-flex;align-items:center;gap:5px;white-space:nowrap;padding:4px 8px;border-radius:5px;line-height:1.4}.badge.neutral{background:#edf0ee;color:#6c7c80}.badge.teal{background:var(--teal-light);color:#167967}.badge.amber{background:var(--amber-light);color:#a37121}.badge.red{background:var(--red-light);color:#ab5147}.badge.blue{background:#eaf0f9;color:#4a6c99}.badge.purple{background:#efedf8;color:#75629e}.environment-banner{margin:20px 38px -5px;padding:11px 16px;border:1px solid #ecdec2;border-radius:10px;background:#fcf7e9;display:flex;gap:10px;align-items:center;color:#8c712c;font-size:11px}.environment-banner strong{font-weight:650}.environment-banner svg{width:16px;height:16px}.environment-banner.live{background:#edf5f0;border-color:#dbe9df;color:#527563}
main{padding:32px 38px 36px;max-width:1640px;margin:auto;min-height:calc(100vh - 144px)}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin:0 0 26px}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.8px;color:var(--teal);margin-bottom:9px}.page-heading p{color:var(--muted);font-size:12px;margin-top:8px}.heading-actions{display:flex;gap:10px;flex-wrap:wrap}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:26px}.stat-card{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:21px 22px;box-shadow:var(--shadow);text-align:left;color:var(--text);width:100%}.stat-card:hover{border-color:#b6d5c9}.stat-top{display:flex;justify-content:space-between;align-items:center;gap:10px}.stat-top span{color:#75858a;font-size:11px}.stat-icon{width:32px;height:32px;border-radius:9px;background:#edf5f0;color:var(--teal);display:grid;place-items:center}.stat-icon.amber{background:var(--amber-light);color:#b0833c}.stat-icon.blue{background:#eaf0f7;color:#5a7a9e}.stat-icon.purple{background:#f0edf7;color:#87719e}.stat-icon svg{width:16px;height:16px}.stat-value{font-size:35px;letter-spacing:-1px;font-weight:600;line-height:1.2;margin:12px 0 6px}.stat-foot{font-size:10px;color:#89969a;display:flex;align-items:center;gap:5px}.stat-foot svg{width:12px;height:12px}.overview-columns{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(280px,1fr);gap:24px}.stack{display:grid;gap:24px;align-content:start}.panel{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.panel-header{padding:23px 24px 20px;display:flex;align-items:center;justify-content:space-between;gap:16px}.panel-header p{font-size:11px;color:var(--muted);margin-top:4px}.text-link{font-size:11px;font-weight:600;color:var(--teal);display:inline-flex;align-items:center;gap:6px;white-space:nowrap;background:none;border:0;padding:0}.text-link svg{width:13px;height:13px}.queue-list{padding:0 24px}.queue-row{display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:13px;align-items:center;padding:17px 0;border-top:1px solid #edf0ec}.queue-avatar{width:38px;height:38px;background:#f0f3ee;border:1px solid #e9ece7;color:#658376;border-radius:11px;display:grid;place-items:center;font-size:12px;font-weight:600}.queue-name{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:600;margin-bottom:5px;flex-wrap:wrap}.queue-sub{font-size:10px;color:var(--muted);display:flex;align-items:center;gap:7px;flex-wrap:wrap}.separator{color:#c4ccc7}.queue-amount{text-align:right;font-size:12px;font-weight:600;display:grid;justify-items:end;gap:6px}.case-link{background:transparent;border:0;padding:0;text-align:left;color:var(--text);font-weight:600}.case-link:hover{color:var(--teal);text-decoration:underline}.panel-footer{padding:14px 24px;background:#fcfcfa;border-top:1px solid var(--line);font-size:10px;color:#8a989a;display:flex;align-items:center;gap:7px}.panel-footer svg{width:13px;height:13px}.service-card{background:var(--navy);color:#f4f7f3;border-radius:var(--radius);padding:24px;overflow:hidden;position:relative}.service-card:after{content:"";position:absolute;width:175px;height:175px;border:1px solid #97d2b516;border-radius:50%;right:-65px;top:-65px;box-shadow:0 0 0 28px #97d2b507,0 0 0 57px #97d2b506;pointer-events:none}.service-card .eyebrow{color:#94c8b7;font-size:9px}.service-card h2{font-size:20px;line-height:1.4;max-width:220px}.service-card>p{font-size:11px;color:#a4bcbf;margin-top:10px;max-width:260px;line-height:1.8}.schedule{display:grid;grid-template-columns:1fr 1fr;margin-top:24px;padding-top:20px;border-top:1px solid #ffffff13;gap:16px;position:relative;z-index:1}.schedule-item small{color:#88a6ad;font-size:9px;display:block;margin-bottom:5px}.schedule-item strong{font-size:12px;font-weight:550}.schedule-item:last-child{border-left:1px solid #ffffff15;padding-left:18px}.schedule-zone{display:block;color:#77969e;font-size:9px;margin-top:12px}.integration-list{padding:0 24px 9px}.integration-row{display:grid;grid-template-columns:34px minmax(0,1fr) auto;gap:10px;align-items:start;border-top:1px solid #edf0ec;padding:17px 0}.integration-icon{width:32px;height:32px;border:1px solid #e8ede8;background:#f7f9f5;border-radius:9px;display:grid;place-items:center;color:#718b82}.integration-icon svg{width:16px;height:16px}.integration-copy strong{font-size:11px;font-weight:600;display:block}.integration-copy p{font-size:10px;line-height:1.65;color:#8a989a;margin-top:4px;overflow-wrap:anywhere}.integration-row .badge{font-size:8px;padding:3px 5px}.workflow{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;padding:0 24px 24px}.workflow-step{position:relative}.step-number{display:grid;place-items:center;width:25px;height:25px;background:#eaf4ed;border:1px solid #d4e8db;color:#568773;font-size:10px;border-radius:50%;margin-bottom:13px}.workflow-step:not(:last-child):after{content:"";height:1px;background:#e2eae1;position:absolute;left:36px;right:-10px;top:12px}.workflow-step h3{font-size:11px}.workflow-step p{font-size:10px;line-height:1.65;color:#8b989c;margin-top:5px}.activity-list{padding:0 24px 18px}.activity-item{display:grid;grid-template-columns:10px minmax(0,1fr) auto;gap:12px;padding:12px 0;font-size:11px;align-items:start}.activity-dot{width:6px;height:6px;background:#b6cbbc;border-radius:50%;margin-top:6px}.activity-copy strong{font-weight:550}.activity-copy small{display:block;color:#98a3a5;font-size:9px;margin-top:3px}.activity-time{color:#8b999c;font-size:9px;white-space:nowrap;padding-top:2px}.workspace-footer{max-width:1640px;margin:0 auto;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:0 38px 24px;color:#9aa6a4;font-size:9px}.workspace-footer>span:first-child{letter-spacing:1.25px;font-size:8px}
.toolbar{display:flex;gap:12px;align-items:center;padding:20px 24px;border-bottom:1px solid var(--line);flex-wrap:wrap}.search-field{position:relative;flex:1;min-width:220px}.search-field svg{position:absolute;left:12px;top:12px;width:16px;height:16px;color:#879a97}.search-field input{width:100%;padding-left:37px}.input,select,textarea{border:1px solid #dfe6df;background:#fff;border-radius:8px;padding:10px 12px;color:var(--text);font-size:12px;min-height:40px;max-width:100%}input::placeholder,textarea::placeholder{color:#a2aeac}.filter-select{min-width:170px;background:#fafbf8}.table-wrap{overflow-x:auto}.data-table{width:100%;border-collapse:collapse;text-align:left;font-size:12px;white-space:nowrap}.data-table th{font-size:9px;color:#8c9b9c;text-transform:uppercase;letter-spacing:.9px;font-weight:600;padding:14px 20px;background:#fafbf8;border-bottom:1px solid var(--line)}.data-table th:first-child,.data-table td:first-child{padding-left:24px}.data-table td{padding:19px 20px;border-bottom:1px solid #edf0ec}.data-table tr:last-child td{border-bottom:0}.data-table tbody tr:hover{background:#fcfdfa}.cell-primary{font-weight:600;margin-bottom:4px;font-size:12px}.cell-secondary{font-size:10px;color:#8c9b9b}.table-end{text-align:right}.empty-state{text-align:center;padding:48px 24px;color:var(--muted)}.empty-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:15px;background:#f0f5ee;color:#8cac96;margin:0 auto 14px}.empty-icon svg{width:23px;height:23px}.empty-state h3{color:#526d68;font-size:14px;margin-bottom:7px}.empty-state p{font-size:12px;max-width:400px;margin:auto;line-height:1.75}.empty-state .button{margin-top:18px}.info-note{display:flex;gap:10px;border:1px solid #e0e9de;background:#f0f6ed;border-radius:10px;color:#6d8668;padding:13px 15px;font-size:11px;line-height:1.7}.info-note svg{width:16px;height:16px;margin-top:2px}.info-note.amber{color:#927535;background:#fcf7e9;border-color:#ebdfc6}.info-note.red{color:#9b5f55;background:#fbefeb;border-color:#eedcd4}.section-gap{margin-top:24px}.network-layout{display:grid;grid-template-columns:minmax(280px,.9fr) minmax(0,1.5fr);gap:24px;align-items:start}.panel-body{padding:0 24px 24px}.field{display:grid;gap:7px;margin-bottom:17px}.field>span,.field>label{font-size:11px;font-weight:600;color:#617974}.field small{font-size:10px;color:#95a19e}.field .input,.field select,.field textarea{width:100%}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.required{color:var(--teal)}.form-error{color:var(--red);font-size:11px;margin:12px 0;line-height:1.7;overflow-wrap:anywhere}.network-placeholder{padding:54px 35px}.network-placeholder p{max-width:350px}.result-header{padding:24px;display:flex;justify-content:space-between;gap:20px;align-items:start;border-bottom:1px solid var(--line)}.result-header p{font-size:12px;color:var(--muted);margin-top:5px;overflow-wrap:anywhere}.result-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;padding:25px 24px}.result-metric>span{display:block;font-size:10px;color:#90a09b;margin-bottom:7px}.result-metric strong{font-size:23px;letter-spacing:-.7px;font-weight:600}.result-metric small{font-size:10px;display:block;color:#96a39d;margin-top:5px}.result-meta{padding:0 24px 24px;display:grid;gap:12px;font-size:11px}.result-meta>div{display:flex;justify-content:space-between;gap:15px;padding-top:11px;border-top:1px solid #edf0ea}.result-meta span{color:#8b9c95}.result-meta strong{font-size:11px;font-weight:550;text-align:right;overflow-wrap:anywhere}.result-note{margin:0 24px 24px}.progress-label{padding:24px;display:flex;align-items:center;gap:12px;font-size:12px;color:#6f8981}.spinner{display:inline-block;width:19px;height:19px;border:2px solid #d9e8dc;border-top-color:var(--teal);border-radius:50%;animation:spin .75s linear infinite;flex-shrink:0}@keyframes spin{to{transform:rotate(360deg)}}.loading-panel{text-align:center;padding:90px 20px}.loading-panel h1{font-size:19px;margin:18px 0 8px}.loading-panel p{font-size:12px;color:var(--muted)}
dialog{border:0;padding:0;color:var(--text);background:var(--paper);box-shadow:0 24px 80px #0f293d30;max-height:calc(100dvh - 40px)}dialog::backdrop{background:#122d3870;backdrop-filter:blur(3px)}.case-dialog{margin:20px 20px 20px auto;width:min(650px,calc(100% - 40px));border-radius:18px}.create-dialog{width:min(580px,calc(100% - 32px));border-radius:18px}.dialog-header{display:flex;justify-content:space-between;align-items:start;gap:16px;padding:24px;border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff;z-index:1}.dialog-header h2{font-size:20px}.dialog-header p{font-size:11px;color:var(--muted);margin-top:5px}.dialog-header .icon-button{color:#83958c;background:#f3f6f0}.dialog-body{padding:24px}.detail-summary{display:flex;align-items:start;justify-content:space-between;gap:15px;margin-bottom:22px}.detail-summary h3{font-size:18px;margin-bottom:4px;overflow-wrap:anywhere}.detail-summary p{font-size:11px;color:var(--muted);overflow-wrap:anywhere}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px 24px;padding:21px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-bottom:20px}.detail-field span{font-size:10px;color:#96a39c;display:block;margin-bottom:5px}.detail-field strong{font-size:12px;font-weight:550;overflow-wrap:anywhere}.detail-field.wide{grid-column:1/-1}.detail-note{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px}.detail-section{margin-top:26px}.detail-section>h3{font-size:12px;margin-bottom:13px}.action-buttons{display:flex;gap:8px;flex-wrap:wrap;margin-top:17px}.action-form{background:#f7f9f4;border:1px solid var(--line);border-radius:12px;padding:18px;margin-top:18px}.action-form h3{font-size:13px;margin-bottom:12px}.action-form>.info-note{margin-bottom:17px}.checkbox-field{display:flex;align-items:flex-start;gap:9px;font-size:11px;line-height:1.65;margin:12px 0 17px;cursor:pointer}.checkbox-field input{accent-color:var(--teal);margin-top:3px}.evidence-item{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid var(--line);padding:11px 12px;border-radius:8px;margin-bottom:8px;font-size:11px}.evidence-item a{overflow-wrap:anywhere}.upload-form{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:13px}.upload-form input{font-size:10px;max-width:100%;flex:1;min-width:180px}.upload-form input::file-selector-button{padding:7px 10px;background:#f0f4ed;border:1px solid #dbe4d9;border-radius:6px;margin-right:10px;color:#5b796a;cursor:pointer}.timeline{padding-left:6px}.timeline-item{border-left:1px solid #e2e9df;padding:0 0 19px 18px;position:relative;font-size:11px}.timeline-item:before{content:"";width:7px;height:7px;border-radius:50%;background:#96b8a1;position:absolute;left:-4px;top:5px}.timeline-item:last-child{border-color:transparent;padding-bottom:0}.timeline-item strong{font-weight:550}.timeline-item p{color:#7c9286;font-size:10px;margin-top:4px;white-space:pre-wrap;overflow-wrap:anywhere}.timeline-item small{font-size:9px;color:#9aa89e;display:block;margin-top:5px}.dialog-footer{display:flex;justify-content:flex-end;gap:9px;border-top:1px solid var(--line);padding:18px 24px;background:#fcfdf9}.auth-screen{position:fixed;inset:0;background:var(--canvas);z-index:50;display:grid;place-items:center;padding:25px;background-image:radial-gradient(ellipse at top right,#dfebe0 0,transparent 55%)}.auth-card{width:min(420px,100%);background:white;padding:36px;border:1px solid #e1e8dd;border-radius:22px;box-shadow:0 20px 70px #183b2a08}.auth-card .brand{color:var(--navy);margin:0 0 34px;display:inline-flex}.auth-card h1{font-size:25px}.auth-card>p{color:var(--muted);font-size:12px;margin:12px 0 28px;line-height:1.8}.auth-foot{font-size:10px;color:#96a59b;text-align:center;margin-top:24px}.toast-region{position:fixed;bottom:25px;right:25px;z-index:100;pointer-events:none;max-width:min(420px,calc(100% - 40px))}.toast{background:var(--navy);color:#f3faf1;border:1px solid #395f4b;box-shadow:0 10px 35px #122d3825;padding:14px 18px;border-radius:11px;font-size:12px;line-height:1.6}.toast.error{background:#793e35;border-color:#965548}
@media(min-width:1500px){main{padding-top:40px}.stats-grid{gap:22px}.stat-card{padding:24px 26px}.overview-columns{gap:28px}.stack{gap:28px}}
@media(max-width:1150px){.app-shell{grid-template-columns:205px minmax(0,1fr)}.sidebar{width:205px;padding:30px 14px 18px}.brand{font-size:21px;margin-bottom:38px}.nav-link{font-size:12px;padding:12px;gap:9px}.nav-link svg{width:17px}.topbar{padding:0 26px}main{padding:28px 26px}.environment-banner{margin-left:26px;margin-right:26px}.stats-grid{gap:12px}.stat-card{padding:17px}.stat-top span{font-size:10px}.stat-value{font-size:30px}.stat-icon{width:28px;height:28px}.overview-columns{grid-template-columns:minmax(0,1.5fr) minmax(260px,1fr);gap:18px}.stack{gap:18px}.panel-header{padding:20px}.queue-list,.integration-list{padding-left:20px;padding-right:20px}.queue-sub{font-size:9px}.queue-row{gap:10px;grid-template-columns:32px minmax(0,1fr) auto}.queue-avatar{width:32px;height:32px;font-size:10px}.queue-name{font-size:11px}.queue-amount{font-size:11px}.service-card{padding:21px}.workflow{padding:0 20px 20px;gap:14px}.workspace-footer{padding-left:26px;padding-right:26px}.network-layout{grid-template-columns:1fr 1.3fr}}
@media(max-width:920px){.overview-columns{grid-template-columns:1fr}.overview-columns>.stack:last-child{grid-template-columns:1fr 1fr}.overview-columns>.stack:last-child>.panel:last-child{grid-column:1/-1}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stat-top span{font-size:11px}.stat-value{font-size:32px}.network-layout{grid-template-columns:1fr}.network-layout>.panel:first-child .panel-body{display:block}.page-heading{align-items:flex-start}.page-heading h1{font-size:27px}.page-heading .button{white-space:nowrap}.workflow{gap:24px}.user-copy small{font-size:8px}.environment-banner{align-items:flex-start}.environment-banner svg{margin-top:2px;flex-shrink:0}}
@media(max-width:700px){.app-shell{display:block;padding-bottom:68px}.sidebar{inset:auto 0 0;width:auto;height:66px;padding:0;background:var(--navy);display:block;border-top:1px solid #29434b}.sidebar>.brand,.workspace-label,.sidebar-bottom{display:none}.main-nav{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:0;height:100%}.nav-link{padding:10px 2px 7px;flex-direction:column;gap:5px;border-radius:0;font-size:8px;line-height:1.1;text-align:center;justify-content:center}.nav-link svg{width:19px;height:19px}.nav-link.active:before{left:calc(50% - 10px);top:0;width:20px;height:2px}.nav-count{display:none}.topbar{height:62px;padding:0 20px;gap:12px}.breadcrumb{font-size:10px;gap:9px}.topbar-tools{gap:7px}.topbar-tools .button{font-size:10px;padding:7px 5px}.topbar-tools .badge{font-size:8px}main{padding:25px 20px;min-height:calc(100dvh - 166px)}.environment-banner{margin:15px 20px 0;font-size:10px;padding:10px 12px;line-height:1.65}.page-heading{margin-bottom:22px;gap:14px}.page-heading h1{font-size:25px;letter-spacing:-.8px}.page-heading p{font-size:11px;line-height:1.7}.eyebrow{font-size:8px;letter-spacing:1.4px;margin-bottom:8px}.heading-actions .button{font-size:10px;padding:9px 10px}.heading-actions .button svg{width:14px;height:14px}.stats-grid{gap:12px;margin-bottom:20px}.stat-card{padding:16px;border-radius:14px}.stat-top span{font-size:10px}.stat-icon{width:26px;height:26px;border-radius:7px}.stat-icon svg{width:14px;height:14px}.stat-value{font-size:29px;margin:10px 0 4px}.stat-foot{font-size:8px}.overview-columns{gap:20px}.overview-columns>.stack:last-child{grid-template-columns:1fr}.overview-columns>.stack:last-child>.panel:last-child{grid-column:auto}.stack{gap:20px}.panel{border-radius:15px}.panel-header{padding:20px}.panel-header h2{font-size:16px}.panel-header p{font-size:10px}.text-link{font-size:10px}.queue-row{grid-template-columns:32px minmax(0,1fr) auto;gap:10px;padding:16px 0}.queue-name{gap:5px;font-size:11px}.queue-name .badge{font-size:8px;padding:2px 5px}.queue-amount{font-size:10px}.queue-amount .badge{font-size:8px}.queue-sub{font-size:9px;gap:5px}.queue-sub .reference-sub{display:none}.queue-list{padding:0 18px}.panel-footer{padding:12px 18px;font-size:9px}.workflow{gap:16px;padding:0 20px 21px}.workflow-step h3{font-size:10px}.workflow-step p{font-size:9px}.service-card h2{max-width:none}.service-card>p{max-width:300px}.service-card{padding:23px}.workspace-footer{padding:0 20px 21px;align-items:flex-start;gap:10px;flex-direction:column;font-size:8px}.toolbar{padding:16px;gap:10px}.search-field{flex-basis:100%}.filter-select{width:100%;min-width:0}.data-table th,.data-table td{padding-left:16px;padding-right:16px}.data-table th:first-child,.data-table td:first-child{padding-left:18px}.info-note{font-size:10px}.case-dialog{margin:8px;width:calc(100% - 16px);max-height:calc(100dvh - 16px);border-radius:15px}.create-dialog{max-height:calc(100dvh - 20px)}.dialog-header{padding:20px}.dialog-body{padding:20px}.dialog-header h2{font-size:18px}.field-row{gap:12px}.detail-grid{gap:18px 15px}.detail-summary h3{font-size:16px}.detail-summary .badge{font-size:8px}.dialog-footer{padding:16px 20px}.result-grid{gap:12px}.result-metric strong{font-size:21px}.result-metric>span{font-size:9px}.result-metric small{font-size:9px;line-height:1.7}.activity-item{grid-template-columns:8px minmax(0,1fr);gap:10px}.activity-time{grid-column:2;margin-top:-8px}.toast-region{bottom:82px;right:20px}.auth-card{padding:30px}.auth-card .brand{font-size:23px}.auth-card .brand small{font-size:8px}}
.cell-assignee{margin-top:6px}.panel-body-spaced{padding-top:24px}.result-metric .result-state{font-size:17px}.detail-hint{font-size:11px}.upload-field{margin-bottom:0;flex:1}.upload-form .form-error{width:100%}.source-age{display:block;font-size:10px;color:var(--muted);font-weight:400;margin-top:4px}
.completion-card{border:1px solid #dce7dc;background:#f6f9f2;border-radius:12px;padding:18px;margin:0 0 20px}.completion-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.completion-header h3{font-size:13px}.completion-card .detail-grid{border:0;padding:0;margin:17px 0 0;gap:15px 20px}.completion-note{font-size:10px;color:#788b7b;line-height:1.7;margin-top:16px;border-top:1px solid #e1e9df;padding-top:12px}
.mobile-logout{display:none}.demo-examples{padding-top:18px;font-size:10px;color:#85968b}.demo-examples strong{display:block;font-weight:600;color:#66816c;margin-bottom:8px}.demo-examples ul{padding-left:17px;margin:0;line-height:1.9}.demo-examples code{font-size:10px;color:#587c69}.demo-example-button{border:0;padding:1px 0;background:transparent;color:var(--teal);font-family:Consolas,"Courier New",monospace;font-size:10px;text-align:left}.demo-example-button:hover{text-decoration:underline}.delivery-list{padding:0 24px 20px}.delivery-item{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 0;border-top:1px solid var(--line);font-size:11px}.delivery-item p{font-size:10px;color:var(--muted);margin-top:4px;overflow-wrap:anywhere}
@media(max-width:700px){.mobile-logout{display:inline-flex;padding:6px}.breadcrumb{gap:7px}.topbar-tools{gap:3px}.topbar{gap:8px}.topbar-tools .button{font-size:9px}.topbar-tools .button svg{width:13px;height:13px}.breadcrumb>span,.breadcrumb{font-size:9px}}
@media(max-width:700px){.page-heading{flex-direction:column;align-items:stretch;gap:17px}.heading-actions{width:100%}.heading-actions .button{width:100%;padding:11px 14px;font-size:11px}.table-wrap{overflow:visible}.data-table{display:block;white-space:normal}.data-table thead{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.data-table tbody{display:grid;gap:12px;padding:16px}.data-table tbody tr{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:4px 18px;padding:16px;border:1px solid #e2e8df;border-radius:12px;background:#fff}.data-table td,.data-table td:first-child{display:block;min-width:0;border:0;padding:7px 0;overflow-wrap:anywhere}.data-table td:before{content:attr(data-label);display:block;font-size:8px;color:#8d9b90;letter-spacing:.6px;text-transform:uppercase;font-weight:600;margin-bottom:6px}.data-table td:nth-child(1){grid-column:1/-1;order:1;border-bottom:1px solid #edf0e9;padding-bottom:13px;margin-bottom:5px}.data-table td:nth-child(2){order:4}.data-table td:nth-child(3){order:2}.data-table td:nth-child(4){order:3}.data-table td:nth-child(5){order:5}.data-table td:nth-child(6){grid-column:1/-1;order:6;padding:10px 0 0}.data-table td:nth-child(6):before{display:none}.data-table .table-end .button{width:100%;padding:10px 12px}.data-table .cell-primary{white-space:normal;font-size:12px}.data-table .cell-secondary{font-size:10px;line-height:1.7}.data-table .badge{white-space:normal;font-size:9px}.data-table .case-link.cell-primary{font-size:14px;line-height:1.6}.completion-header{align-items:flex-start}.completion-card .detail-grid{grid-template-columns:1fr}.completion-note{font-size:10px}}
.payment-evidence-picker{min-width:0;border:1px solid #dfe8da;border-radius:10px;padding:14px 15px;margin:0 0 19px;background:#fafcf6}.payment-evidence-picker legend{font-size:11px;font-weight:600;color:#627e58;padding:0 6px}.payment-evidence-picker>p{font-size:10px;line-height:1.75;color:#8a9c7d}.payment-evidence-options{display:grid;gap:8px;max-height:250px;overflow-y:auto;margin-top:13px}.payment-evidence-option{display:flex;align-items:flex-start;gap:9px;padding:10px;background:#fff;border:1px solid #e5ebdf;border-radius:7px;cursor:pointer}.payment-evidence-option>input{accent-color:var(--teal);flex-shrink:0;margin:3px 0 0}.payment-evidence-option>span{min-width:0;display:grid;gap:4px}.payment-evidence-option strong{font-size:11px;font-weight:550;color:#5e7856}.payment-evidence-option small{font-size:9px;color:#92a185}.payment-evidence-option a{font-size:10px}.payment-evidence-picker .payment-evidence-empty{margin-top:10px;color:#9eaa93}
.inbox-service-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 22px;margin-bottom:22px}.service-flow{display:flex;align-items:center;gap:13px;flex-wrap:wrap;color:#557767;font-size:11px;padding-bottom:15px;border-bottom:1px solid #edf1e8}.service-flow>span{display:flex;align-items:center;gap:7px;font-weight:600}.service-flow svg{width:16px;height:16px}.service-flow i{font-style:normal;color:#b0c4b2}.inbox-config-row{display:flex;gap:17px;align-items:center;flex-wrap:wrap;padding-top:15px}.inbox-integration{display:flex;flex-direction:column;gap:6px;font-size:10px}.inbox-integration>strong{font-size:9px;font-weight:500;color:#7f9287}.inbox-integration .badge{font-size:8px}.shift-status{margin-left:auto;display:flex;flex-direction:column;align-items:flex-end;gap:6px}.shift-status>small{font-size:9px;color:#8d9c91}.inbox-config-note{font-size:9px;line-height:1.7;color:#94a195;margin-top:13px}.inbox-error-note{margin:0 0 18px;display:flex;gap:12px;align-items:center}.inbox-error-note>.info-note{flex:1}.inbox-layout{display:grid;grid-template-columns:275px minmax(0,1fr);gap:18px;align-items:start}.conversation-list-panel{min-width:0}.conversation-list-heading{padding:21px 20px 15px;display:flex;align-items:center;justify-content:space-between;gap:15px}.conversation-list-heading h2{font-size:15px}.conversation-list-heading p{font-size:10px;color:#97a39b;margin-top:5px}.conversation-list-heading>svg{color:#8da89a;width:18px}.conversation-search{padding:0 17px 17px}.conversation-search .search-field{display:block;min-width:0}.conversation-search input{font-size:10px}.conversation-list{max-height:650px;overflow-y:auto;scrollbar-width:thin;scrollbar-color:#c6d6c8 transparent}.conversation-list-item{display:flex;gap:11px;width:100%;padding:17px 16px;background:#fff;border:0;border-top:1px solid #edf1e8;text-align:left;color:var(--text);position:relative}.conversation-list-item:hover{background:#f8fbf4}.conversation-list-item.selected{background:#edf5ec}.conversation-list-item.selected:before{content:"";position:absolute;inset:0 auto 0 0;width:3px;background:var(--teal)}.conversation-avatar{width:35px;height:35px;background:#e6efe2;border-radius:11px;display:grid;place-items:center;flex-shrink:0;color:#5e8568;font-size:11px;font-weight:600}.conversation-list-copy{min-width:0;flex:1}.conversation-list-top{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:3px}.conversation-list-top>strong{font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-mode{font-size:8px;color:#7b9583;background:#e7eee5;border-radius:4px;padding:2px 5px;flex-shrink:0}.conversation-mode.human{background:#e2eaf5;color:#6581a2}.conversation-number{font-size:9px;color:#8d9d91;display:block}.conversation-preview{font-size:10px;color:#6f8878;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-top:7px;line-height:1.7;overflow-wrap:anywhere}.conversation-list-bottom{display:flex;flex-direction:column;gap:7px;margin-top:9px;font-size:8px;color:#91a28d}.conversation-list-bottom>span{display:flex;gap:4px;align-items:center}.conversation-list-bottom svg{width:11px;height:11px}.conversation-list-bottom>time{font-size:8px;color:#a0aba0}.conversation-list-footer{border-top:1px solid var(--line);padding:13px 17px;color:#95a192;background:#fcfdf9;font-size:8px;line-height:1.6}.chat-pane{min-width:0}.chat-header{display:flex;align-items:center;gap:12px;padding:20px 22px;border-bottom:1px solid var(--line)}.chat-header>.badge{margin-left:auto;font-size:8px}.chat-person{min-width:0}.chat-person h2{font-size:14px;overflow-wrap:anywhere}.chat-person p{font-size:10px;color:#91a18f;margin-top:4px}.chat-content-grid{display:grid;grid-template-columns:minmax(0,1fr) 238px}.chat-main{min-width:0;display:flex;flex-direction:column}.chat-message-list{height:480px;overflow-y:auto;background:#f8faf5;padding:24px 22px;scrollbar-width:thin;scrollbar-color:#c7d8c6 transparent;overscroll-behavior:contain}.chat-message{max-width:88%;margin-bottom:20px;display:flex;flex-direction:column;align-items:flex-start}.chat-message:last-child{margin-bottom:0}.chat-message.outgoing{margin-left:auto;align-items:flex-end}.message-author{font-size:8px;font-weight:600;color:#8aa083;margin:0 2px 6px}.message-bubble{padding:11px 14px;background:#fff;border:1px solid #e4ebdf;border-radius:0 12px 12px 12px;max-width:100%;box-shadow:0 3px 9px #27482903}.message-bubble p{white-space:pre-wrap;font-size:12px;line-height:1.75;overflow-wrap:anywhere}.outgoing .message-bubble{background:#e7f2e3;border-color:#d9e8d3;border-radius:12px 0 12px 12px}.message-meta{display:flex;gap:6px;align-items:flex-start;flex-wrap:wrap;font-size:8px;line-height:1.65;margin:6px 2px 0;color:#98a58f;max-width:100%}.outgoing .message-meta{justify-content:flex-end}.message-delivery:before{content:"·";padding-right:6px;color:#bac6b2}.message-delivery.red{color:#ad5a4c}.message-delivery.amber{color:#a38645}.message-delivery.blue{color:#6f8cac}.message-delivery.teal{color:#3f916b}.message-attachment{display:flex;align-items:center;gap:8px;font-size:10px;line-height:1.6;padding:5px 0;overflow-wrap:anywhere}.message-attachment svg{width:15px;height:15px}.system-message{max-width:100%;align-items:center;margin-left:auto;margin-right:auto}.system-message .message-bubble{border-style:dashed;background:#f4f7f0;font-size:10px}.system-message .message-bubble p{font-size:10px;color:#7c9371}.chat-composer{padding:18px 20px;border-top:1px solid var(--line);background:#fff}.composer-label{font-size:10px;color:#75916d;font-weight:600;display:block;margin-bottom:8px}.chat-composer textarea{width:100%;resize:vertical;min-height:80px;font-size:11px;background:#fcfdf9}.chat-composer textarea:disabled{background:#f3f5ef;color:#9eaa96}.composer-bottom{display:flex;gap:12px;align-items:flex-end;justify-content:space-between;margin-top:10px}.composer-bottom>p{font-size:9px;line-height:1.7;color:#8e9f83;max-width:310px}.composer-bottom>.button{font-size:10px;padding:9px 11px;flex-shrink:0}.conversation-details{border-left:1px solid var(--line);background:#fdfefb;min-width:0}.conversation-tools>summary{padding:20px 18px;font-size:11px;font-weight:600;display:flex;justify-content:space-between;align-items:center;cursor:pointer;list-style:none;border-bottom:1px solid #edf1e9}.conversation-tools>summary::-webkit-details-marker{display:none}.conversation-tools>summary svg{width:15px;height:15px;color:#8aa27c}.conversation-tools-body{padding:18px}.conversation-tools-body .badge{font-size:8px;margin:0 4px 4px 0;white-space:normal}.conversation-facts{margin:14px 0 0}.conversation-facts>div{margin-bottom:13px}.conversation-facts dt{font-size:9px;color:#95a58b;margin-bottom:5px}.conversation-facts dd{margin:0;font-size:11px;font-weight:550;color:#5a7755;overflow-wrap:anywhere}.conversation-tool-actions .button,.conversation-identity-actions .button{font-size:10px;padding:9px 10px}.conversation-identity-actions{display:flex;align-items:flex-start;gap:11px;flex-direction:column;padding-top:12px;margin-top:13px;border-top:1px solid #eaf0e4}.conversation-identity-actions .text-link{font-size:9px;color:#9b7b59}.identity-guidance{font-size:9px;color:#96a18d;line-height:1.75;margin-top:12px}.conversation-case-section{padding:19px 18px;border-top:1px solid var(--line)}.conversation-case-section h3{font-size:11px;margin-bottom:13px}.conversation-case-section>.button{font-size:9px;padding:9px 8px}.conversation-case-section>.button svg{width:13px;height:13px}.linked-case-list{display:grid;gap:8px;margin-top:16px}.linked-case{padding:11px 10px;border:1px solid #e3ebdc;border-radius:8px;display:flex;gap:9px;align-items:flex-start;flex-direction:column;background:#fff;text-align:left;color:#64815a;width:100%}.linked-case:hover{border-color:#a8c399}.linked-case strong{font-size:10px;display:block;overflow-wrap:anywhere}.linked-case small{font-size:9px;color:#95a48b;display:block;margin-top:4px}.linked-case .badge{font-size:8px;white-space:normal}.conversation-no-cases{font-size:9px;color:#a1ad98;margin-top:17px;line-height:1.7}.conversation-back{display:none}.chat-loading{min-height:260px}.inbox-layout .empty-state{padding:38px 20px}.inbox-layout .empty-state h3{font-size:12px}.inbox-layout .empty-state p{font-size:10px}
@media(max-width:1380px){.chat-content-grid{grid-template-columns:1fr}.conversation-details{border-left:0;border-top:1px solid var(--line);display:grid;grid-template-columns:1fr 1fr}.conversation-case-section{border-top:0;border-left:1px solid var(--line)}.conversation-tools>summary{padding:18px}.conversation-tools-body{padding-top:14px}.chat-message-list{height:430px}.linked-case{flex-direction:row;justify-content:space-between}.chat-composer{padding:17px 20px}.inbox-layout{grid-template-columns:265px minmax(0,1fr)}}
@media(max-width:1000px){.inbox-layout{grid-template-columns:230px minmax(0,1fr);gap:14px}.conversation-list-item{padding:16px 13px;gap:9px}.conversation-list-item>.conversation-avatar{width:30px;height:30px;font-size:10px;border-radius:9px}.conversation-list-top>strong{font-size:10px}.chat-header{padding:18px 17px;gap:9px;flex-wrap:wrap}.chat-header>.badge{font-size:7px}.chat-person h2{font-size:12px}.chat-message-list{padding:21px 17px}.message-bubble p{font-size:11px}.message-bubble{padding:10px 12px}.composer-bottom{align-items:stretch;flex-direction:column}.composer-bottom>.button{align-self:flex-end}.conversation-details{grid-template-columns:1fr}.conversation-case-section{border-left:0;border-top:1px solid var(--line)}.inbox-service-card{padding:17px 19px}.service-flow{font-size:10px;gap:10px}.shift-status{margin-left:0;align-items:flex-start}.inbox-config-row{gap:15px 22px}}
@media(max-width:700px){.main-nav{grid-template-columns:repeat(6,minmax(0,1fr))}.nav-link{font-size:7.3px;padding:9px 1px 6px;gap:5px;line-height:1.3}.nav-link svg{width:17px;height:17px}.inbox-service-card{padding:16px;margin-bottom:18px}.service-flow{font-size:9px;gap:8px;line-height:1.8}.service-flow svg{width:13px;height:13px}.inbox-config-row{gap:14px 17px}.inbox-integration>strong{font-size:8px}.inbox-integration .badge{font-size:7px}.shift-status{width:100%}.shift-status>small{font-size:8px}.shift-status .badge{font-size:8px}.inbox-config-note{font-size:8px;margin-top:12px}.inbox-layout{display:block}.inbox-layout:not(.has-selection)>.chat-pane{display:none}.inbox-layout.has-selection>.conversation-list-panel{display:none}.conversation-list{max-height:none}.conversation-list-heading{padding:20px}.conversation-list-heading h2{font-size:16px}.conversation-list-item{padding:18px;gap:12px}.conversation-list-item>.conversation-avatar{width:39px;height:39px;font-size:12px;border-radius:12px}.conversation-list-top>strong{font-size:12px}.conversation-list-top .conversation-mode{font-size:9px;padding:3px 6px}.conversation-number{font-size:10px}.conversation-preview{font-size:11px}.conversation-list-bottom{font-size:9px;gap:8px}.conversation-list-bottom>time{font-size:9px}.conversation-search input{font-size:11px}.conversation-list-footer{font-size:9px;padding:14px 18px}.conversation-back{display:inline-flex}.chat-header{padding:17px 14px;flex-wrap:nowrap;gap:9px}.chat-header>.conversation-back{padding:6px 3px;font-size:18px;min-width:22px}.chat-header>.conversation-avatar{width:31px;height:31px;border-radius:9px;font-size:10px}.chat-person{flex:1}.chat-person h2{font-size:11px;line-height:1.6}.chat-person p{font-size:9px}.chat-header>.badge{max-width:82px;white-space:normal;font-size:7px;text-align:center;padding:4px 6px}.chat-message-list{height:50dvh;min-height:280px;max-height:540px;padding:20px 16px}.chat-message{max-width:90%;margin-bottom:19px}.message-bubble{padding:10px 12px}.message-bubble p{font-size:12px}.message-author{font-size:9px}.message-meta{font-size:8px;gap:4px}.chat-composer{padding:16px}.composer-label{font-size:11px}.chat-composer textarea{font-size:12px;min-height:86px}.composer-bottom{gap:10px}.composer-bottom>p{font-size:9px;max-width:none}.composer-bottom>.button{width:100%;padding:11px 14px;font-size:11px}.conversation-tools>summary{font-size:12px;padding:18px}.conversation-tools-body{padding:17px 18px}.conversation-tools-body .badge{font-size:9px}.conversation-facts{display:grid;grid-template-columns:1fr}.conversation-facts dt{font-size:10px}.conversation-facts dd{font-size:12px}.conversation-tool-actions .button,.conversation-identity-actions .button{font-size:11px;padding:11px}.identity-guidance{font-size:10px}.conversation-identity-actions .text-link{font-size:10px}.conversation-case-section h3{font-size:12px}.conversation-case-section>.button{font-size:11px;padding:11px}.linked-case{padding:13px;gap:12px;align-items:center}.linked-case strong{font-size:11px}.linked-case small{font-size:10px}.linked-case .badge{font-size:8px}.conversation-no-cases{font-size:10px}.inbox-error-note{flex-direction:column;align-items:stretch}.inbox-error-note>.button{align-self:flex-start}}
.channel-issues{display:grid;gap:10px;margin:0 0 18px}
.service-flow>.billing-flow-step{display:block}.billing-flow-step strong{display:block;font-size:inherit;font-weight:600}.billing-flow-step small{display:block;font-size:8px;font-weight:400;color:#95a58a;margin-top:2px}.brand>span:last-child{white-space:nowrap}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;transition:none!important;scroll-behavior:auto!important}}